1. Who we are
ChatWind (“we”, “us”) is operated by RAHISH, AI ML Engineer. All billing for the Service is processed in the name of RAHISH. This Privacy Policy explains how we handle personal data when you visit chatwind.ai, use our platform, or interact with ChatWind-powered agents.
2. Information we collect
Account data
Name, email address, organization name, billing details, and authentication credentials when you register or subscribe.
Customer content
Documents, URLs, product data, and other materials you upload or connect to train your AI agents, plus agent configuration and conversation logs within your workspace.
Usage data
Log data such as IP address, browser type, device information, pages visited, feature usage, and performance metrics.
End-user chat data
When visitors interact with your deployed agents, messages and metadata may be processed on your behalf to generate responses and analytics.
3. How we use information
- Provide, maintain, and improve the ChatWind platform
- Process subscriptions and billing (via RAHISH)
- Generate AI responses for agents you configure
- Display analytics and usage reports in your dashboard
- Send service announcements, security alerts, and support messages
- Detect fraud, abuse, and technical issues
- Comply with legal obligations
4. Legal bases (where applicable)
Depending on your location, we process data based on contract performance, legitimate interests (such as product improvement and security), consent (where required), and legal compliance.
5. AI and third-party processors
To deliver AI features, we may send prompts and retrieved context to third-party model providers under data processing agreements. We configure services to minimize unnecessary retention. You are responsible for informing your end users when AI handles their conversations, where required by law.
6. Sharing
We do not sell personal data. We may share information with:
- Payment processors for billing under RAHISH
- Cloud hosting and infrastructure providers
- Analytics and customer support tools
- Integrations you enable (e.g. Shopify, WordPress, Slack)
- Authorities when legally required
7. Retention
We retain account and billing records as long as your account is active and as needed for legal, tax, and dispute purposes. Conversation logs follow your plan limits (e.g. Pro includes 3-month log retention). You may request deletion of your account data subject to applicable law.
8. Security
We implement administrative, technical, and organizational measures including encryption in transit, access controls, and monitoring. No method of transmission or storage is 100% secure; please use strong passwords and enable available security features.
9. Your rights
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or port your personal data, and to object to certain processing. Contact us via the launch page to submit a request. You may also lodge a complaint with your local data protection authority.
10. Cookies
We use essential cookies for authentication and session management. We may use analytics cookies to understand site usage. You can control cookies through your browser settings.
11. International transfers
Data may be processed in countries other than your own. Where required, we use appropriate safeguards such as standard contractual clauses.
12. Children
ChatWind is not directed at children under 16. We do not knowingly collect personal data from children.
13. Changes
We may update this Privacy Policy from time to time. Material changes will be posted here with a revised date.
14. Contact
Privacy questions: contact us through chatwind.ai/launch. Data controller for billing and service operation: RAHISH.